Technical Hosting FAQ
Is
my site backed up and how often?
It is the clients responsibility to do all back ups of their
site. If, in the unfortunate event, something happens to
your files, it is your responsibility to have a local copy
of your files. We are NOT held liable in any way for any
files, money, time, effort, etc... lost due to this unfortunate
event. Furthermore, if your files are lost, we will attempt
to restore them as a gesture of good faith, but make no
promises what so ever about whether the files will be brought
back successfully or not. Again, back ups are the client's
responsibility.
back to top
How long does
it take before my domain name is active?
Usually takes between 24 to 72 hours before it is active.
All Internet providers must update their Domain Name Server
(DNS) records to reflect the new site's location. DNS translates
a given domain name into an Internet Protocol (IP) address.
An IP address identifies each computer on the Internet by
a number. An IP number looks like 189.42.5.67. Organizations
attached to the Internet are assigned blocks of addresses
with which to number their computers. So, if you use the
IP address to access a site, DNS is not used.
back to top
Can I transfer
an existing domain name to your servers?
Yes. Be sure to specify that you are requesting a transfer
and NOT a new domain. You should keep the service with your
current provider while waiting for the domain name registration
authority to complete the transfer process. We will provide
you with your own IP address so you can mirror the site
on our server. All e-mail and web pages will still be accessed
from your current site. When the registration authority
announces the completion of the transfer, there will be
a 24 to 72 hour propagation period during which visitors
can go to either site.
When we file a modification, one of the current listed contacts
must approve the move. Network Solutions (or whomever is
the official maintainer of your domain) will send an e-mail
that you must respond to in order to have the redirection
of your domain completed. If the contact e-mail on your
domain has changed from the time you originally registered
it, you will need to fax an authorization to complete the
process using a tracking number they will provide. (Contact
us here to help you with this process)
back to top
I'm
moving my Domain Name to your servers. What should I use
for Domain Name Servers?
Primary server hostname: ns1.ev1servers.net
Primary server IP: 207.218.245.135
Secondary server hostname: ns2.ev1servers.net
Secondary server IP: 207.218.247.135
back to top
What is the path to perl?
/usr/bin/perl
back to top
What is the path to Sendmail?
Sendmail is located at /usr/sbin/sendmail.
back to top
Other
server paths:
Html docs path /var/www/html
Cgi-bin path /var/www/cgi-bin
back to top
Where should I put CGI
scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin 'mainwebsite_cgi
' (/var/www/cgi-bin/.) folder, for your domain. Be sure
to follow the instructions for the script you are uploading
regarding setting permissions on the files and folders you
create, as they vary from script to script. Permissions
for most CGI-Scripts will need to be set to: 755.
back to top
How do
I create my own "404 Not found" error page?
First, create the HTML page you want to use as your error
message and upload it to your www directory.
Next, create a text file and name it ".htaccess"
and add the following line -- using your domain name and
your HTML page: ErrorDocument 404 http://www.yourdomain.com/yourerrorfile.html
Finally, upload your .htaccess file to your www directory.
After you complete these steps, anyone trying to access
a page that does not exist will be redirected to your error
page.
Please remember to rename the file to ".htaccess"
otherwise the file will not work, no file extensions on
the end.
It's possible to cater for other types of errors that may
occur. For instance, you may want to add the following lines
and have custum error messages for each.
ErrorDocument 400 /bad_request.html
ErrorDocument 401 /unauthorised.html
ErrorDocument 403 /access_forbidden.html
back to top
When
I'm FTP'ing, the directory listing doesn't show up, or it
times out.
This is caused by your Internet Access provider using a
Firewall. This most commonly happens to Cable Access people.
The fix is simple. In the advanced options of your FTP client,
you need to enable "Use Passive Transfer Mode"
WS_FTP - With WS_FTP open, click on the
'Options' button. Click on the 'Session' tab and check 'Use
Passive Transfer Mode'.
CuteFTP - On the main screen, click on 'Menu' on the top
bar, Then click 'Settings' then 'Options'. Click on the
'Firewall' Tab and check the box named 'PASV mode'
back to top
I
uploaded my files, but I don't see my page?
If our default "Congratulations Welcome to your homepage",
index.html, has not been replaced by another index page,
then anyone going to domainname.com will still see that
page instead of some other home page. This is the order
in which the web server looks for a page to put up as the
"home" page: DirectoryIndex: index.html, index.shtml.
Just delete the index.html file and anything after it in
this list will then come up automatically. Notice that "home.shtml"
is NOT on the list and so will not show up as your home
page. You would need to rename it.
back to top
Does
each site have its own IP address?
We use a combination of name-based hosting and IP hosting,
depending upon your needs. With advances in Web technology,
your site no longer needs its own IP. If you need your own
IP for a valid reason, these are available on an individual
basis. For example, a valid reason would be if you needed
to have your own SSL security certificate.
back to top
Microsoft
FrontPage Support
We support Microsoft FrontPage 98, 2000, and 2002. FrontPage
2002 server extensions are installed on every account by
default and are backwards compatible with previous versions.
We also have FrontPage 2002 server extensions are installed
on every account by default and are backwards compatible
with previous versions.
back to top
Can
I use FTP and Front Page?
We recommend you use one or the other. FrontPage doesn’t
know when a page has been changed via FTP software. FTP
software will overwrite your changes and often corrupts
the Front Page Server extensions when using FTP.
You should NEVER use FrontPage to FTP into
your site as this will most assuredly corrupt your server
extensions. Always publish to http://www.yourdomain.com.
back to top
What
databases can I use?
You may use Perl-based flatfile databases.
MySQL is a widely used relational database
management system for SQL databases. A relational database
stores data in separate tables rather than in one big table.
A database management systems allows you to add, access,
and process data stored in a SQL database.
back to top
