How can I connect
to my virtual site through the Ensim control panel once
my site has been created?
Simply type in your domain name into the URL field in
your browser followed by /admin, ie www.yourdomain.com/admin.
This will bring you to the site administrator page,
type in your user id and password.
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How can I
upload files to my virtual site?
You may upload files to your virtual site via FTP (File
Transfer Protocol). The host name will be your full
domain name (ie, www.yourdomain.com). User login will
be the user name @ your domain name (ie, user@yourdomain.com)
followed by the account password. Site administrators
can upload files 2 ways. They can either use FTP with
the site administrator login information (available
under site summary on the site administrator webpage)
or files can be uploaded under the FILES tab on the
site administrator webpage.
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How can I gain
shell access to my virtual site?
This is done through an SSH (Secure Shell) connection
only, ie. Secure CRT is a decent program to use. Telnet
is not available for security reasons. The host name
is the full domain name (ie, www.yourdomain.com), login
using the user account on your site with the appropriate
password. Site administrators can login as root by using
the site administrator account name (this information
is available under the SITE SUMMARY tab on the site
administrator webpage).
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How can I modify/edit
files on my virtual site?
Simply type in your domain name into the URL field in
your browser followed by /admin, ie www.yourdomain.com/admin.
This will bring you to the site administrator page,
type in your user id and password. Once you have become
site administrator, click on the FILES tab on your control
panel, then select the files your wish to edit.
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I changed my control panel password
and now I can't get in.
Passwords are case sensitive and are limited
to 8 characters. If you entered a password longer than
8 characters please try entering the first 8 characters
when logging into your control panel.
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How can I create
a new e-mail account for my domain?
A In the URL field of your browser, type in your domain
name followed by /admin, this will bring you to the
site administrator page. Type in the admin's username
and password. Once inside click on the services tab
then click the action button for the mail server. Here
you will be able to add new accounts, e-mail aliases,
forwarders and autoresponders.
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How
do I set up new e-mail accounts?
Go to http://www.(yourdomainname).com/admin and log
into your control panel. In the control panel, click
on the Mailboxes/Users link -- and then the "Add User"
link within this section. You will be prompted to identify
the new user, and assign the new user a username and
a password.
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How can I create
a new e-mail alias?
In the URL field of your browser, type in your domain
name followed by /admin, this will bring you to the
site administrator page. Type in the admin's username
and password. Once inside click on the services tab
then click the action button for the mail server. Here
you will be able to add new accounts, e-mail aliases,
forwarders and autoresponders.
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How can I create
an e-mail autoresponder?
In the URL field of your browser, type in your domain
name followed by /admin, this will bring you to the
site administrator page. Type in the admin's username
and password. Once inside click on the services tab
then click the action button for the mail server. Here
you will be able to add new accounts, e-mail aliases,
forwarders and autoresponders
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How
can I create an e-mail forwarder?
In the URL field of your browser, type in your domain
name followed by /admin, this will bring you to the
site administrator page. Type in the admin's username
and password. Once inside click on the services tab
then click the action button for the mail server. Here
you will be able to add new accounts, e-mail aliases,
forwarders and autoresponders.
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E-mail Client Software Settings (e.g. Outlook
Express)
Incoming (pop3) Mail Server: mail.yourdomain.com
E-mail User Name: full e-mail address (e.g.
info@yourdomain.com)
(Note: If you have a static ip - standard and advanced
hosting, your E-mail user name can just be the user
name without the domain name, e.g. info.)
Outgoing (smtp) Mail Server: mail.yourdomain.com
If you use the smtp mail server in Outlook Express,
follow the steps below to set it up:
1. Choose Tools -> Accounts -> Properties
-> Servers
2. Check the box "My server requires Authentication"
3. Click on "Settings" then check "Use same settings
as my incoming mail server"
Please also allow 24-48 hours for the DNS to propagate
fully before you can use your e-mail accounts.
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I
can't send mail through my SMTP server.
Our servers need authentication, so you'll need to tick
that box in your mailing-client.
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How
do I check my e-mail online?
Go to http://www.yourdomainname.com/squirrelmail and
log in using your e-mail address and password. SquirrelMail
is a full-featured e-mail program that will allow you
to read, manage, create and send e-mails.
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How
can I backup or restore my virtual site?
Gain access to the site administrator page by typing
in your domain name in the URL field of your browser.
Once in, click on the backup/restore tab in the control
panel, then click on backup.
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How
can I configure file permissions for my virtual site?
You can do this through the control panel only on Linux
Hosted sites. In the URL field of your browser, type
your domain name followed by /admin, type in your username
and password. Once inside the site administrator page,
click on the FILES tab. Select the dir/file you wish
to change permissions on and click the folder icon (not
the dir/file name) and then set the permissions.
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